These terms govern text messages sent and received through the ClientBox document intake messaging program, operated by Infinite Office LLC.
Program summary. ClientBox Document Intake is a two-way, conversational messaging program. Authorized users of a ClientBox account text documents (such as receipts, bills, statements, and notices) to the program number, and receive automated replies confirming receipt and processing status. This is a transactional, account-related program. It is not a marketing or promotional program, and no promotional content is sent through it.
Consent to receive messages from ClientBox is given in either of the following ways:
Consent to receive text messages is not a condition of purchasing any product or service from us. You may use ClientBox without ever enabling text intake.
You may only enroll a mobile number that you own or are authorized to use. Do not enroll a number belonging to another person without their permission.
Message frequency varies based on document activity. You will generally receive one automated reply for each document or message you send, plus occasional status messages relating to documents you have submitted. Because message volume is driven by your own activity, there is no fixed number of messages per month.
Message and data rates may apply. Any charges are billed by, and payable to, your mobile service provider. ClientBox does not charge you for sending or receiving text messages in this program. Check with your carrier if you are unsure about the messaging and data charges on your plan.
Text HELP to the program number at any time to receive support information. You will receive an automated reply substantially as follows:
ClientBox: For support, contact support@infinite-office.com or (858) 585-6855. Msg & data rates may apply. Reply STOP to unsubscribe.
You can also reach us at any time at support@infinite-office.com or by mail at the address in section 9.
You can cancel the messaging program at any time. Text STOP to the program number. You will receive a single reply confirming that you have been unsubscribed, substantially as follows:
ClientBox: You have been unsubscribed and will receive no further messages from this number. Reply START to resubscribe.
After that message, you will not receive any further text messages from the program unless you opt back in. We also honor the standard opt-out keywords STOP, END, CANCEL, UNSUBSCRIBE, and QUIT. To rejoin, text START to the program number, or ask your account administrator to re-enroll your number.
Opting out of text messages does not close your ClientBox account or affect documents already filed. It only stops text-based intake and the replies associated with it.
Carriers are not liable for delayed or undelivered messages. Message delivery depends on your mobile carrier's network and is not guaranteed. Because delivery cannot be guaranteed, you should not rely on text messaging alone for time-sensitive or deadline-driven document submission. Documents can always be submitted through the ClientBox application or through your account's email intake address.
Documents sent to the program number are processed as described in the Privacy Policy and the Terms of Service. Messages sent to this program may contain sensitive financial information. You are responsible for confirming that you are texting the correct number and that you are authorized to share the documents you send.
Standard text messaging is not an encrypted channel between your device and your carrier. If you are sending highly sensitive material and require encryption in transit, use the ClientBox application instead.
Do not use this program to send unlawful, abusive, or harassing content. We may suspend messaging for any number used in that way.
Mobile numbers, message content, and documents received through this program are handled in accordance with our Privacy Policy. We do not sell or share mobile numbers or SMS consent information with third parties or affiliates for their own marketing purposes. Mobile numbers collected for text messaging are used solely to operate this document intake program.
Infinite Office LLC
1500 N Grant St, Ste N
Denver, CO 80203
support@infinite-office.com · (858) 585-6855
We may update these SMS Terms from time to time. The dates at the top of this page reflect the most recent revision. Material changes affecting how messages are sent or how consent is handled will be communicated before they take effect.
